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Regularly following the latest market trends and new technologies and adjusting supply chain processes to new demands will help a company provide a better customer experience. According to retail experts, the main reason for GAP\u2019s downturn was the inability to keep up with big data and new technologies, as well as the absence of a mobile commerce strategy. The clothing company recently announced it eliminated 250 jobs, and plans to close 175 warehouses. Starbucks saw the oncoming shift in consumers\u2019 behavior and was able to adjust. Connect with potential suppliers and competitors \u2013 partnerships can help find solutions for future challenges. 41% of consumers use their smartphone for research before shopping, while 30% make mobile purchases from their device, according to 2015 UPS research.<\/p>\n<\/p>\n
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Similarly, delivery of certain products requires specific carriers, leading to scheduling issues and an increase in operational costs. The increasing popularity of same-day delivery among consumers has necessitated greater adoption among all retailers. Big-name retailers have already joined the race, betting on data analytics and technological investment.<\/p>\n<\/p>\n
The fact that last-mile delivery accounts for 53% of the total shipping expenditure constitute a significant concern for retailers. This is of particular concern, especially in rural areas, where last-mile carriers and providers are difficult to source. It becomes a hassle to manage dispatching and fleet management in a time-sensitive and cost-effective manner without proper automation. As orders and subsequent delivery requests increase, manual dispatching can be a tedious process for same-day delivery. Finding access to a smart and reliable technology solution with built-in scalability can be challenging.<\/p>\n<\/p>\n